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Fujin Tree 355

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Payment options


 

Fujin Tree accepts payment via Paypal, MasterCard, Visa, JCB and UnionPay.

 

We use SSL to secure your credit card transactions and data transfer, ensuring that all information shared is protected and explicitly confidential.

 

 

Payment error troubleshooting

 

Pay attention to the following matters when using PayNow online credit card:

 

- Please confrim whether the credit card has enabled the online transaction function.

- Please remember to check the "please check and agree to the PayNow membership terms" above the confrim payment button.

- After pressing OK to pay, please wait for the page to complete (about 1~3 minutes), please do not close the page directly.

- After the payment is successful, the order status will change to "Pending payment".

 

About credit card payment decline:

You could always check with your credit card issuer back

- If your credit card is able to accept foreign transactions

- If your credit card support VISA/Mastercard/JCB 3D verify transaction

- If your credit card is low on balance, inaccurate exp or inaccurate CVV

 

Please be advise all our credit card payment is 3D secure protected, please do ensure your credit card does support 3D verification to make purchasing or your could try to use another bank's credit card.

 

 

1.ご利用されるカードが海外でオンライン決済が利用できるかをご確認ください。

2.カード決済『BILLING INFO』画面の最後の、支払いと発送先情報の同意箇所が同意とされているかご確認ください。

3.カード情報と発送先を記入いただき、確認ボタンCONTINUE CHECKOUTをクリックされたら、画面を閉じずにそのまましばらくお待ちください。

 

もし何かご質問や不明な点がございましたらお気軽にご連絡ください。

 

 

Questions? We'd love to help.

email us at - info@fujintree355.com

Contact us Monday-Friday 10AM-6PM

Shipping & delivery


 

DOMESTIC

 

  - Home delivery: 1-2 Business Days

  - Registered POST: 1-2 Business Days

  - 7-11/FamilyMart pickup: 3-4 Business Days
  - In-store pickup

 

Most orders are shipped with 1-4 business days of purchase during this time. Please be aware that there may be further delays in transit due to Covid-19.

 

 

INTERNATIONAL

 

We send all the international orders via Chunghwa POST standard shipping. Tracking service is available.

Expected delivery: 7-14 Business Days (may vary depending on the country in which you reside)

Most orders are shipped with 1-4 business days of purchase during this time. Please be aware that there may be further delays in transit due to Covid-19.

 

For worldwide delivery costs, please use the shipping calculator on the checkout page to find out the cost of postage to your country.

If you couldn’t find the country in which you reside, please contact us for assistance: info@fujintree355.com

 

For international orders, you will be responsible for import duties and taxes on your order depending on the country in which you reside. If an order is refused and returned to Fujin Tree 355, the return fees and unpaid tax and duties will be taken out of the refund.

 

Order tracking


 

ORDER TRACKING

 

Once your purchase has been completed, an order notification email will be sent to the address on file. This e-mail includes your order number and verification code. Please follow the instruction in the email to track your order.

 

Once your order has been shipped, you will also receive a shipment notification e-mail, after receiving this email, you can find the tracking number updated to your order information page.

 

 

CANCEL OR MODIFY AN ORDER

 

Modifying or canceling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

To modify or cancel your order, please contact our customer service through the following email for assistance: info@fujintree355.com

Sales & refunds


 

Returns are accepted within 7 days from the date you received your order.

 

DOMESTIC RETURNS

 

The buyer is responsible for return/exchange shipping costs. Please contact info@fujintree355.com prior to sending a return or exchange.

Initial shipping fees are nonrefundable.

 

Your return will be processed as soon as possible. Allow up to 7 days for your refund to be processed. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

 

 

INTERNATIONAL RETURNS

 

The buyer is responsible for any return shipping costs. Fujin Tree 355 is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. Initial shipping fees are nonrefundable.

 

Please contact info@fujintree355.com prior to sending a return or exchange.

 

Your return will be processed as soon as possible. Allow up to 7 days for your refund to be processed. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

 

 

ONLINE RETURN POLICY

 

All sales are final after 7 days from the date you received your order.

Receipt should be included in your return.

 

Clothing items must be unworn and unwashed with their original tags and packing intact. Socks may not be returned.

Shoes must be unworn and in their original, undamaged box.

Jewelry and lingerie are final sale and can not be returned.

 

For international orders, Final Sale items purchased on sale 30% off or greater are final sale and can not be returned. All sales are final after 7 days from the date you received your order.

 

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